FRANKFORT, Ky. (April 10, 2021) – Attorney General Daniel Cameron today announced his Office of Rate Intervention (ORI) secured over $47,000 in utility credits for AmeriGas customers who did not receive timely propane gas refills during Kentucky’s harsh winter months.

In late January and early February, ORI received utility complaints from AmeriGas customers in 21 Kentucky counties, most of which came from Carter and Lawrence Counties, related to delays by AmeriGas to restock dwindling propane gas reserves.

“Kentuckians who rely on propane gas to heat their homes and feed their families deserve reliable and prompt service,” said Attorney General Cameron. “Our Office of Rate Intervention remains committed to assisting Kentuckians with utility-related concerns, and I appreciate the customers who alerted us to the propane delivery issue by filing a utility complaint. I’m also grateful to Representative Flannery for partnering with us to resolve the complaints and investigator Heather Napier for her work to ensure Kentuckians receive refunds.”

ORI’s investigation found that customers enrolled in AmeriGas’ automatic and will call propane delivery programs were harmed by delays. In addition to delivering the previously ordered propane, AmeriGas agreed to provide $11,050 in refunds to 54 automatic delivery customers who ran out of propane gas. The Pennsylvania propane power company will also credit 1,741 will call customers with $13,911, and reimburse 96 consumers for expedited delivery fees, totaling $22,472.

“As always, I am proud to serve Carter and Lawrence Counties by helping my constituents in as many ways as I possibly can,” said Representative Patrick Flannery. “I am grateful for the opportunity to work with Attorney General Cameron to protect the interests of AmeriGas customers in my district, and I appreciate the vigilant work of his office in securing refunds for Kentuckians harmed by propane gas delivery delays.”

Kentuckians can file utility complaints with the Office of the Attorney General by visiting ag.ky.gov/utilitycomplaint.